FAQ

Yes, we provide customized production services and can adjust product specifications, logos, packaging, etc. according to customer needs.

The MOQ is usually 1 piece. Depending on the product type, the delivery cycle takes 3-15 working days. Please contact the sales team for the specific time.

Our products have passed relevant tests and certifications, including EU CE and E-mark certification, China National Standard GB 15083-2019 and EMC electromagnetic compatibility testing, etc. Customized products can also apply for certification according to customer needs.

The official website [Download Center] provides PDF manuals and video tutorials. The product packaging contains an installation guide and product manual. If necessary, you can also contact our technical team for remote guidance.

Xinder-tech provides a 3-year warranty service. You need to keep the purchase receipt and submit an after-sales application online. Unopened products can be returned without reason within XX days, and free replacement is available for quality problems (video/photo proof is required).

Refer to the "Troubleshooting" section of the manual, or submit an error code query through the official website online customer service. If the problem is still not solved, you can contact our after-sales team for technical support.